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When a customer phones for help what do you expect? One such person called me yesterday saying "come over and help me".
I went to help her. By the time I got there she had left for some unspecified reason. How would you react to that?
Note: The primary source of the problem was ignorance of the operating system on her part. By leaving she prevented the matter from being resolved. Got any suggestions?
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Here is the USA, if i did that to Data Drs or the Geek Squad, they would call me on the phone and then send me a bill for service call. They do call on the telephone just before coming to your house too. I guess to make sure one is at home.
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