Sunday, September 26, 2010

Secretive customers

At this time of year a number of businesses adjust and update web sites and services to keep things up to date. It's a time to improve things and let people know you are around.


In this case, one such promotional business is behaving secretively. They don't want to reveal their contact details for some reason.

Can you see how hard it might be to benefit from their services when one hides behind an IP number? One such business (not to be named) is asking me to pay their bill for services. That's normal in most cases, but in this one, they have not given me a physical address to send payments to.


Does this seem to be self defeating?

I can't find them, but they will go to court to get money if I don't pay up!
The only option at this point is to wait until they do something about it.
When they send documents, they may well contain the necessary information. Can you imagine running a business this way?

3 comments:

  1. Can you pay on line with Pay Pal or credit card? Its weird that no address is available. All the companies i have done business with have one way or another to correspond with them.

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  2. What does the bill say? Does it say to what bank account you should transfer the money? Are they asking for payment by credit card or how?

    What's the IP number? Use WHOIS/IPWHOIS Lookup at
    http://www.dnsstuff.com/tools/ or http://tools.whois.net/whoisbyip/ to
    find the location and often even the street address.

    ReplyDelete
  3. Those are both worthy suggestions, thanks. At present the IP has been misplaced. The bill has not been posted either. If they ever get back to me that will be among the first questions I ask (along with "What is the correct address to send payment to?") Once the information is provided I will settle matters. Still, it is worrying that this can happen when businesses hide behind an IP number with no web site to speak of.

    ReplyDelete